Product Shipping and Return Policy
Effective Date: January 2026
At femaelektronik.com, customer satisfaction is important to us. This Shipping and Return Policy explains how we handle order processing, delivery, returns, replacements, and refunds
Shipping Policy
Order Processing
Orders are usually processed within 1 business day after payment has been successfully received and verified. Orders are not processed or shipped on weekends or public holidays unless otherwise stated.
After your order has been shipped, tracking information will be provided by email or through your order page where available.
Estimated Delivery Time
Estimated delivery times may vary depending on the destination and logistics conditions. Domestic shipping usually takes 3-7 business days, while international shipping usually takes 7-15 business days. Delivery times are estimates only and may be affected by customs clearance, weather conditions, public holidays, transportation delays, or other factors beyond our control.
Shipping Fees and Import Charges
Shipping fees, if applicable, will be displayed at checkout before the order is completed. For international orders, customs duties, import taxes, or handling fees may be charged by the destination country. These fees are the responsibility of the customer unless otherwise stated.
Shipping Information
Customers are responsible for providing accurate and complete shipping information. If an order cannot be delivered due to an incorrect or incomplete address, the customer may be responsible for any additional shipping or redelivery costs.
Return and Refund Policy
Return Window
Customers may request a return or refund within 15 days after receiving the product, unless otherwise required by applicable law.
Eligible Return or Refund Situations
Returns or refunds may be accepted in the following situations:
① The item received is damaged or defective.
② The wrong item was delivered.
③ The item is materially different from the product deion.
④ The order cannot be fulfilled or shipped by us.
Return Conditions
To be eligible for a return, the item must be unused, undamaged, and returned in its original condition, with the original packaging, accessories, manuals, and related materials included where applicable.
Non-Refundable Situations
Returns or refunds may not be accepted in the following situations:
① The customer changes their mind after the order has been processed or shipped.
② The item has been used, washed, altered, damaged, or is no longer in its original condition.
③ The item is damaged due to misuse, improper handling, or normal wear and tear.
④ The product is personalized, customized, or made to order.
⑤ The refund request is made outside the stated return period.
How to Request a Return or Refund
To request a return, refund, or replacement, please contact our customer support team and provide the following information:
① Your full name
② Order number
③ A clear deion of the issue
④ Photos or video evidence, if applicable
Once we receive your request, we will review the case and provide further instructions. If the return is caused by our error, such as a damaged, defective, or incorrect item, we may cover the return shipping cost or provide an appropriate solution.
Once the returned item has been received and inspected, or once the refund case has been approved, we will notify you of the result. Approved refunds are generally processed to the original payment method within 7-15 business days, depending on the payment provider and banking system.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package. We will review the case and provide assistance where appropriate.
Contact Information
If you have any questions about shipping, returns, refunds, or replacements, please contact us:
FEMA Elektronikhandel GmbH Limited
Address: Kienberger Allee 4, 12529 Schönefeld, Brandenburg, Germany
Email： support@femaelektronik.com
Phone： 0049-30 2541089600
